Seller / Vendor Policy

1. Vendor Eligibility

Vendors must provide accurate business, identity, tax and contact information when requested.

2. Listings

Listings must accurately describe product/service, price, taxes, availability, delivery, returns/refunds and warranty information where applicable.

3. Prohibited Products

Vendors must not list unlawful, counterfeit, stolen, unsafe or otherwise prohibited products or services.

4. Order Fulfilment

Vendors are responsible for timely and accurate fulfilment, packaging, delivery and customer communication.

5. Customer Support

Vendors must respond to customer complaints and requests within reasonable timeframes.

6. Returns and Refunds

Vendors must honour applicable return, refund and consumer-protection requirements.

7. Reviews

Vendors must not buy, fabricate or manipulate reviews, ratings or customer feedback.

8. Customer Data

Customer information must be used only for legitimate authorized purposes and handled according to applicable privacy law.

9. Taxes

Unless otherwise stated, Socialiya charges Goods and Services Tax (GST) at 18% on taxable commissions, platform fees and other taxable supplies to vendors, itemised on invoices. Vendors remain responsible for their own GST on sales, income tax and other statutory obligations.

10. Commission and Settlement

Socialiya may charge disclosed commissions, fees or service charges, plus GST at 18% where applicable. Settlement timing may depend on order status, returns, payment processing and fraud checks.

11. Account Action

Socialiya may suspend listings, hold settlement or restrict vendor accounts for fraud, policy violations, legal issues or customer-safety concerns.

Contact

For questions about this policy, email support@socialiya.com.