Refund & Cancellation Policy
Effective / Last Updated: August 23, 2026
1. Purpose
This policy explains refund and cancellation rules for Socialiya services.
2. Advertising
Advertising spend already consumed through valid views, impressions, clicks or completed services is non-refundable. Pausing or cancelling a campaign does not create a refund right for consumed spend.
3. Unused Ad Wallet
Eligible unused advertising wallet balance may remain available for future advertising rather than being refunded, except where a refund is required by applicable law or expressly approved by Socialiya.
4. Marketplace Products
Returns, cancellations and refunds for products sold by vendors are governed by the applicable seller policy, order terms and mandatory consumer rights.
5. Digital Services
Refund eligibility for paid digital services depends on applicable service terms and law.
6. Payment Failure
A failed payment may be automatically reversed by the payment provider.
7. Duplicate Payment
Where a genuine duplicate payment is confirmed, Socialiya may process an appropriate correction or refund subject to verification.
8. Fraudulent Transactions
Suspicious transactions may be held for verification.
9. Refund Method
Approved refunds may normally be returned through the original payment method or another legally permitted method.
10. Statutory Rights
Nothing in this policy removes mandatory consumer or statutory rights.
11. Gst
Goods and Services Tax (GST) at 18% charged on taxable supplies is treated in accordance with applicable GST law. Consumed advertising spend (and related GST already charged for that delivery) is non-refundable except where a refund is required by law or expressly approved by Socialiya.
Contact
For questions about this policy, email support@socialiya.com.