Grievance Redressal

1. Purpose

This policy explains how users can submit complaints relating to Socialiya services, content, privacy, impersonation, copyright, account restrictions and other Platform matters.

2. Grievance Contact

Grievance Officer: Socialiya Designation: Grievance Officer Email: support@socialiya.com Address: [REGISTERED ADDRESS] General Support: support@socialiya.com

3. Types of Complaints

Complaints may concern:

prohibited content
impersonation
harassment
privacy violations
copyright infringement
account access
account suspension
reward disputes
advertising complaints
marketplace issues
illegal content
other Platform matters.

4. Section

INFORMATION TO INCLUDE A complaint should include:

complainant name
contact information
relevant URL, post ID, account ID or transaction ID where available
description of the issue
date/time where relevant
supporting evidence
requested resolution.

5. Process

Socialiya will acknowledge and process grievances according to applicable law and the nature of the complaint. Some complaints may require additional information or identity verification.

6. Content Complaints

Socialiya may review reported content and take appropriate action, including removal, restriction, age gating, account action or no action where the content does not violate applicable rules.

7. Copyright

Copyright complaints should be submitted to: support@socialiya.com The complainant should identify the protected work and allegedly infringing material and provide sufficient information to establish authority.

8. Privacy/Data Complaints

Privacy complaints should be sent to: support@socialiya.com

9. Appeals

Where an appeal mechanism applies, users may request review of eligible enforcement actions.

10. False Complaints

Knowingly false, fraudulent or abusive complaints may result in action against the reporting account.

11. Law Enforcement

Socialiya may respond to valid legal requests, court orders and lawful government or law-enforcement requests.

12. Policy Updates

This policy may be updated to reflect legal or operational changes.

Contact

For questions about this policy, email support@socialiya.com.